Refunds and Cancellations
Subscriptions
ZFour HRMS and field tracking are prepaid subscriptions. The price in INR is the price on your invoice, calculated from the products and pricing for your plan. GST charged on that invoice is part of the amount paid.
Cancellation
- You may cancel by writing to accounts@zfour.in from the billing contact’s email, with the company name and invoice or plan reference.
- The service stays available until the end of the period already paid for.
- Fees for the current paid period are not refunded when you cancel early.
Plan and seat changes
- A reduction in HRMS licences, tracking licences, or plan price applies from the next billing cycle. We do not refund the difference for the period already paid.
- An increase is billed in INR for the remaining days of the current period. That charge is not reversed if you later reduce seats in the same period.
Installation fee
A one-time installation or onboarding fee in INR is not refundable once setup work has started.
Online payments
- A successful online payment is applied to the invoice it was made for.
- If the same invoice is charged twice, or a payment is captured after the invoice was already paid, we refund the extra amount in INR to the original payment method after we confirm it.
- A payment that fails or is declined is not captured, so there is nothing to refund. You can pay again from the billing page.
- Refunds of a captured online payment are initiated within 7 business days of a valid request. The time to reach your account depends on the bank or card network.
How to ask for a refund
Email accounts@zfour.in with the invoice number, the payment date, and the amount in INR. You can also use the phone number on the Contact Us page. We confirm eligible refunds in writing.